Due to their special material properties, carbon shafts require a fundamentally different handling compared to conventional wooden shafts. Please note, therefore, that for service work on carbon shafts (e.g., tip or ferrule replacement), a surcharge of €5.00 will be applied compared to the standard prices for wooden shafts due to the increased time required and the necessary specialized treatment. Thank you for your understanding – this ensures that your equipment maintains its accustomed performance even after maintenance.

Please select "Leather Tip Replacement" separately as an add-on! Would you like us to work on a carbon shaft? Please add the "Carbon Handling" option to your order! The melamine ferrule we use is chalk-resistant—meaning virtually no more unsightly discoloration!  Note: These are not snooker ferrules!! Can you actually tell yourself if a ferrule is loose? Yes, you can. Chalk tends to accumulate in the gap at the junction between the ferrule and the wood; this is a sure sign of a loose ferrule. This is clearly visible in the fourth image. All three shafts show distinct signs of play and wear, but on the shaft in the middle, chalk has become lodged in the gap. This ferrule is loose and must be replaced. Please send your cue to: Arthur Queue, Siemensstrasse 11, D-67227 Frankenthal/Germany If you wish to send multiple shafts, we recommend marking them beforehand. Simple masking tape is easy to write on and can be removed without leaving any residue. Note: We ship your cue back to you via DPD, UPS, or DHL. If you have granted a "delivery release" (permission to leave packages unattended) to any of these carriers, we wish to point out—as a precautionary measure—that doing so effectively voids the insurance coverage for this package should it go missing or be damaged after the driver has signed it off as "delivered." We strongly recommend against granting such delivery releases, or that you revoke them if you have already done so! You can find more information on our blog: https://www.billard-dienst.de/blog/sie-haben-ihrem-paketzusteller-eine-abstellgenehmigung-erteilt-keine-gute-idee

The selection of leathers is vast; it is not possible for us to keep every variety in stock. We are also happy to work with leather tips that you send to us. Alternatively, you can purchase a leather tip directly from our shop and book the repair service at the same time! Please send your cue to: Arthur Queue Siemensstrasse 11 D-67227 Frankenthal/Germany If you wish to send multiple shafts, we recommend marking them beforehand. Simple masking tape is easy to write on and can be removed without leaving any residue. Note: We will return your cue via DPD, UPS, or DHL. If you have granted a "delivery release" (permission to leave packages unattended) to any of these carriers, we wish to point out—as a precautionary measure—that doing so effectively voids the insurance coverage for this package should it go missing or be damaged after the driver has signed it off as "delivered." We strongly recommend against granting—or, if already granted, we recommend revoking—delivery drop-off authorizations! For more information, please visit our blog: https://www.billard-dienst.de/blog/sie-haben-ihrem-paketzusteller-eine-abstellgenehmigung-erteilt-keine-gute-idee

Through various sanding processes, a variety of nicks and damages are smoothed out (to the extent possible!), and the shaft's gliding properties are significantly improved once again. The existing tip was still in good condition and is not to be replaced! Is it a carbon shaft? Please book the "Carbon Handling" service separately! The images show the before-and-after condition. Please send your cue to: Arthur Queue Siemensstrasse 11 D-67227 Frankenthal/Germany If you wish to send multiple shafts, we recommend marking them beforehand. Simple masking tape is easy to write on and can be removed without leaving any residue. Note: We will return your cue via DPD, UPS, or DHL. If you have granted a "delivery release" (permission to leave packages unattended) to any of these carriers, we wish to point out—as a precautionary measure—that doing so effectively voids the insurance coverage for this package should it go missing or be damaged after the driver has marked it as "delivered." We strongly recommend against granting—or, if already granted, we recommend revoking—delivery drop-off authorizations! For more information, please visit our blog: https://www.billard-dienst.de/blog/sie-haben-ihrem-paketzusteller-eine-abstellgenehmigung-erteilt-keine-gute-idee

We will fit your cue shaft with a new Le Professional tip! Please book any additional refurbishment, ferrule replacement, or carbon handling services separately! Please send your cue to: Arthur Queue Siemensstrasse 11 D-67227 Frankenthal/Germany If you wish to send multiple shafts, we recommend marking them beforehand. Simple masking tape is easy to write on and can be removed without leaving any residue. Note: We will return your cue via DPD, UPS, or DHL. If you have granted a "delivery release" (permission to leave packages unattended) to any of these carriers, we wish to point out—as a precautionary measure—that doing so effectively voids the insurance coverage for this package should it go missing or be damaged after the driver has marked it as "delivered." We strongly recommend against granting such delivery releases, or that you revoke them if you have already done so! For more information, please visit our blog: https://www.billard-dienst.de/blog/sie-haben-ihrem-paketzusteller-eine-abstellgenehmigung-erteilt-keine-gute-idee

We will fit your shaft with a new Elkmaster tip! If needed, please book any refinishing, ferrule replacement, or carbon shaft handling services separately! Please send your cue to: Arthur Queue Siemensstrasse 11 D-67227 Frankenthal/Germany If you wish to send multiple shafts, we recommend marking them beforehand. Simple masking tape is easy to write on and can be removed without leaving any residue. Note: We will return your cue via DPD, UPS, or DHL. If you have granted a "delivery release" (permission to leave packages unattended) to any of these carriers, we wish to point out—as a precautionary measure—that doing so effectively voids the insurance coverage for this package should it go missing or be damaged after the driver has marked it as "delivered." We strongly recommend against granting such delivery releases, or that you revoke them if you have already done so! For more information, please visit our blog: https://www.billard-dienst.de/blog/sie-haben-ihrem-paketzusteller-eine-abstellgenehmigung-erteilt-keine-gute-idee

We will fit your shaft with a new Triangle tip! Please book any additional refurbishment, ferrule replacement, or carbon shaft handling services separately! Please send your cue to: Arthur Queue Siemensstrasse 11 D-67227 Frankenthal/Germany If you wish to send multiple shafts, we recommend marking them beforehand. Simple masking tape is easy to write on and can be removed without leaving any residue. Note: We will return your cue via DPD, UPS, or DHL. If you have granted a "delivery release" (permission to leave packages unattended) to any of these carriers, we wish to point out—as a precautionary measure—that doing so effectively voids the insurance coverage for this package should it go missing or be damaged after the driver has marked it as "delivered." We strongly recommend against granting such delivery releases, or that you revoke them if you have already done so! For more information, please visit our blog: https://www.billard-dienst.de/blog/sie-haben-ihrem-paketzusteller-eine-abstellgenehmigung-erteilt-keine-gute-idee

Special hard-weave ferrule: the old ferrule and tip are removed and replaced with a Break-Jump ferrule (without a tip). This means no more changing tips—the ferrule itself is chalked—and ensures extremely direct power transmission during breaks and jump shots! Is this a carbon shaft? Please add the "Carbon Handling" option to your order! A quick tip from our workshop: the Break-Jump ferrule requires a little maintenance, too. The edge of the ferrule should always be slightly chamfered (beveled); therefore, just like a standard tip, it needs to be worked on occasionally using a bit of sandpaper or a tip shaper. Please send your cue to: Arthur Queue Siemensstrasse 11 D-67227 Frankenthal/Germany If you wish to send multiple shafts, we recommend marking them beforehand. Simple masking tape is easy to write on and can be removed without leaving any residue. Note: We will return your cue via DPD, UPS, or DHL. If you have granted a "delivery release" (permission to leave packages unattended) to any of these carriers, we wish to point out—as a precautionary measure—that you effectively forfeit insurance coverage for this package should it go missing or be damaged after the driver has marked it as "delivered." We strongly recommend against granting—or, if already granted, we recommend revoking—delivery drop-off authorizations! For more information, please visit our blog: https://www.billard-dienst.de/blog/sie-haben-ihrem-paketzusteller-eine-abstellgenehmigung-erteilt-keine-gute-idee  

We will fit your shaft with a new Samsara tip! Please book any additional refurbishment, ferrule replacement, or carbon handling services separately! Please send your cue to: Arthur Queue Siemensstrasse 11 D-67227 Frankenthal/Germany If you wish to send multiple shafts, we recommend marking them beforehand. Simple masking tape is easy to write on and can be removed without leaving any residue. Note: We will return your cue via DPD, UPS, or DHL. If you have granted a "delivery release" (permission to leave packages unattended) to any of these carriers, we wish to point out—as a precautionary measure—that doing so effectively voids the insurance coverage for this package should it go missing or be damaged after the driver has marked it as "delivered." We strongly recommend against granting such delivery releases, or that you revoke them if you have already done so! For more information, please visit our blog: https://www.billard-dienst.de/blog/sie-haben-ihrem-paketzusteller-eine-abstellgenehmigung-erteilt-keine-gute-idee

We will fit your shaft with a new Kamui Regular tip! Please book any additional refurbishment, ferrule replacement, or carbon handling services separately! Please send your cue to: Arthur Queue Siemensstrasse 11 D-67227 Frankenthal/Germany If you wish to send multiple shafts, we recommend marking them beforehand. Simple masking tape is easy to write on and can be removed without leaving any residue. Note: We will return your cue via DPD, UPS, or DHL. If you have granted a "delivery release" (permission to leave packages unattended) to any of these carriers, we wish to point out—as a precautionary measure—that doing so effectively voids the insurance coverage for this package should it go missing or be damaged after the driver has marked it as "delivered." We strongly recommend against granting such delivery releases, or that you revoke them if you have already done so! For more information, please visit our blog: https://www.billard-dienst.de/blog/sie-haben-ihrem-paketzusteller-eine-abstellgenehmigung-erteilt-keine-gute-idee

We will fit your shaft with a new Kamui Black tip! If required, please book any refinishing, ferrule replacement, or carbon shaft servicing separately! Please send your cue to: Arthur Queue Siemensstrasse 11 D-67227 Frankenthal/Germany If you wish to send multiple shafts, we recommend marking them beforehand. Simple masking tape is easy to write on and can be removed without leaving any residue. Note: We will return your cue via DPD, UPS, or DHL. If you have granted a "delivery release" (permission to leave packages unattended) to any of these carriers, we wish to point out—as a precautionary measure—that doing so effectively voids the insurance coverage for this package should it go missing or be damaged after the driver has marked it as "delivered." We strongly recommend against granting such delivery releases, or that you revoke them if you have already done so! For more information, please visit our blog: https://www.billard-dienst.de/blog/sie-haben-ihrem-paketzusteller-eine-abstellgenehmigung-erteilt-keine-gute-idee

We will equip your shaft with a brand-new Kamui Athlete tip! This premium layered leather tip is specially designed for carbon fiber shafts but performs exceptionally well on wood shafts as well. ⚠️ Important Booking Notice Any shaft maintenance, ferrule replacement, or carbon handling is not included in this price. Please book these additional services separately if required. 📦 Shipping Address for Your Cue Please send your shaft or cue to the following address: Arthur Queue Siemensstrasse 11 D-67227 Frankenthal / Germany 💡 Tips for a Smooth Process Sending multiple shafts? Please label them before shipping. Our recommendation: Simple masking tape is easy to write on and can be removed without leaving any sticky residue. 🚨 Critical Warning Regarding Return Shipping We will ship your cue back to you via DPD, UPS, or DHL. If you have granted a "safe place delivery agreement" (drop-off authorization) to any of these carriers, you will lose all insurance coverage for your package! If the package goes missing or gets damaged after the driver logs it as "delivered," the shipping company will not be held liable. Therefore, we strongly advise you to cancel or revoke any delivery authorizations for the duration of this service. 🔗 For more detailed information on this important topic, please read our blog post at billard-dienst.de.

We will fit your shaft with a new Kamui Regular Clear tip! If required, please book any additional refurbishment, ferrule replacement, or carbon handling services separately! Please send your cue to: Arthur Queue Siemensstrasse 11 D-67227 Frankenthal/Germany If you wish to send multiple shafts, we recommend marking them beforehand. Simple masking tape is easy to write on and can be removed without leaving any residue. Note: We will return your cue via DPD, UPS, or DHL. If you have granted a "delivery release" (permission to leave packages unattended) to any of these carriers, we wish to point out—as a precautionary measure—that doing so effectively voids the insurance coverage for this package should it go missing or be damaged after the driver has marked it as "delivered." We strongly recommend against granting such delivery releases, or that you revoke them if you have already done so! For more information, please visit our blog: https://www.billard-dienst.de/blog/sie-haben-ihrem-paketzusteller-eine-abstellgenehmigung-erteilt-keine-gute-idee

We will fit your shaft with a new Kaiser tip! Please book any additional services—such as refinishing, ferrule replacement, or carbon shaft handling—separately! Highlights at a Glance: 8-layer premium laminated tip made from carefully selected pigskin Developed and personally tested by Hall of Famer Ralf "The Kaiser" Souquet Outstanding shape retention and maximum ball control Integrated replacement indicator: The second color layer signals the ideal time to install a new tip Special diameter of 13.25 mm to minimize material loss during installation Available Hardness Levels: S (Soft): For maximum chalk adhesion and great feel. RS (Ralf Souquet Choice): The Master's personal recommendation for the perfect balance. MS (Medium Soft): The "golden mean" for versatile playing styles. M (Medium): For players who prefer more direct feedback and a firmer feel. Please send your cue to: Arthur Queue Siemensstrasse 11 D-67227 Frankenthal/Germany If you wish to send multiple shafts, we recommend marking them beforehand. Simple masking tape is easy to write on and can be removed without leaving any residue. Note: We will return your cue via DPD, UPS, or DHL. If you have granted a "delivery release authorization" (permission to leave packages unattended) to any of these carriers, we wish to point out—as a precautionary measure—that doing so effectively voids the insurance coverage for this package should it go missing or be damaged after the driver has marked it as "delivered." We strongly recommend against granting such authorizations, or that you revoke them if you have already done so! For more information, please visit our blog: https://www.billard-dienst.de/blog/sie-haben-ihrem-paketzusteller-eine-abstellgenehmigung-erteilt-keine-gute-idee

We will fit your shaft with a new Kamui Black Clear tip! Please book any additional refurbishment, ferrule replacement, or carbon shaft servicing separately! Please send your cue to: Arthur Queue Siemensstrasse 11 D-67227 Frankenthal/Germany If you wish to send multiple shafts, we recommend marking them beforehand. Simple masking tape is easy to write on and can be removed without leaving any residue. Note: We will return your cue via DPD, UPS, or DHL. If you have granted a "delivery release" (permission to leave packages unattended) to any of these carriers, we wish to point out—as a precautionary measure—that doing so effectively voids the insurance coverage for this package should it go missing or be damaged after the driver has marked it as "delivered." We strongly recommend against granting such delivery releases, or that you revoke them if you have already done so! For more information, please visit our blog: https://www.billard-dienst.de/blog/sie-haben-ihrem-paketzusteller-eine-abstellgenehmigung-erteilt-keine-gute-idee

The "butt" refers to the rear section of a cue (located just before the bumper/rubber cap). The damaged butt section will be replaced and polished (not varnished). Please select a color. Butt replacements in other sizes or materials are available upon request. Please ship your cue to: Arthur Queue Siemensstrasse 11 D-67227 Frankenthal/Germany If you wish to send multiple shafts, we recommend marking them beforehand. Simple masking tape is easy to write on and can be removed without leaving any residue. Note: We will return your cue via DPD, UPS, or DHL. If you have granted a "delivery release" (permission to leave packages unattended) to any of these carriers, we wish to point out—as a precautionary measure—that doing so effectively voids the insurance coverage for this package should it go missing or be damaged after the driver has marked it as "delivered." We strongly recommend against granting such delivery releases, or that you revoke them if you have already done so! For more information, please visit our blog: https://www.billard-dienst.de/blog/sie-haben-ihrem-paketzusteller-eine-abstellgenehmigung-erteilt-keine-gute-idee

We will fit your shaft with a new Kamui SAI tip! Please book any additional services—such as refinishing, ferrule replacement, or carbon shaft maintenance—separately! Please send your cue to: Arthur Queue Siemensstrasse 11 D-67227 Frankenthal/Germany If you wish to send multiple shafts, we recommend marking them beforehand. Simple masking tape is easy to write on and can be removed without leaving any residue. Note: We will return your cue via DPD, UPS, or DHL. If you have granted a "delivery release" (permission to leave packages unattended) to any of these carriers, we wish to point out—as a precautionary measure—that doing so effectively voids the insurance coverage for this package should it go missing or be damaged after the driver has marked it as "delivered." We strongly recommend against granting such delivery releases, or that you revoke them if you have already done so! For more information, please visit our blog: https://www.billard-dienst.de/blog/sie-haben-ihrem-paketzusteller-eine-abstellgenehmigung-erteilt-keine-gute-idee

The old grip wrap will be removed, and a new Irish Linen grip wrap will be applied. Please send your cue to: Arthur Queue, Siemensstrasse 11, D-67227 Frankenthal/Germany If you wish to send multiple shafts, we recommend marking them beforehand. Simple masking tape is easy to write on and can be removed without leaving any residue. Thick rubber grip wraps (as shown in the image marked with a red X) cannot be replaced with Irish Linen. Manufacturers include, for example, Lucasi, Predator, etc. Switching from a leather grip to an Irish Linen wrap? In principle, this is not a problem; however, leather grips are usually thicker than the linen wrap, meaning the wrap would not sit flush with the rest of the cue after installation. The grip area must therefore be built up (padded) to compensate. This incurs additional costs, to be determined on an individual basis. Please send in your cue; we will contact you to discuss the details after we have inspected it. Note: We ship your cue back via DPD, UPS, or DHL. If you have granted a "delivery release" (permission to leave packages unattended) to any of these carriers, we wish to point out—as a precautionary measure—that doing so effectively voids the insurance coverage for this package should it go missing or be damaged after the driver has marked it as "delivered." We strongly recommend against granting such delivery releases, or that you revoke them if you have already done so! You can find more information on our blog: https://www.billard-dienst.de/blog/sie-haben-ihrem-paketzusteller-eine-abstellgenehmigung-erteilt-keine-gute-idee

Processing time is typically approx. 3–5 business days. Please send your cue to: Arthur Queue Siemensstrasse 11 D-67227 Frankenthal/Germany Please note: The grip wraps are natural products; colors may vary. Since every screen displays colors differently, the actual shade of the item may differ from the image shown. If you wish to send multiple shafts, we recommend marking them beforehand. Simple masking tape is easy to write on and can be removed without leaving any residue. Note: We will return your cue via DPD, UPS, or DHL. If you have granted a "delivery release" (permission to leave packages unattended) to any of these carriers, we wish to point out—as a precautionary measure—that doing so effectively voids the insurance coverage for this package should it go missing or be damaged after the driver has marked it as "delivered." We strongly recommend against granting—or, if already granted, we recommend revoking—delivery drop-off authorizations! For more information, please visit our blog: https://www.billard-dienst.de/blog/sie-haben-ihrem-paketzusteller-eine-abstellgenehmigung-erteilt-keine-gute-idee

Processing time is typically approx. 3–5 business days. Please send your cue to: Arthur Queue Siemensstrasse 11 D-67227 Frankenthal/Germany Please note: The grip wraps are natural products; colors may vary. Since every screen displays colors differently, the actual shade of the item may differ from the image shown. If you wish to send multiple cues, we recommend marking them beforehand. Simple masking tape is easy to write on and can be removed without leaving any residue. Note: We will return your cue via DPD, UPS, or DHL. If you have granted a "delivery release" (permission to leave packages unattended) to any of these carriers, we wish to point out—as a precautionary measure—that doing so effectively voids the insurance coverage for this package should it go missing or be damaged after the driver has marked it as "delivered." We strongly recommend against granting—or, if already granted, we recommend revoking—delivery drop-off authorizations!   For more information, please visit our blog: https://www.billard-dienst.de/blog/sie-haben-ihrem-paketzusteller-eine-abstellgenehmigung-erteilt-keine-gute-idee